Frequently Asked Questions
How can I pay for my delivery?
When using the online ordering facility you can pay by credit card or laser card. You can also contact the office and pay over the phone, online or by EFT. Our drivers can also accept payment either by credit card, laser card, cheque or cash.
When ordering heating oil or agricultural oil online, you must pay by either laser card or credit card. All payments are made through Realex, a safe and secure payment website.
How do I order oil?
There are a number of ways you can order oil. You can order online by simply clicking the 'order online' button and fill in the required information.
Alternatively you can contact our offices directly
on the following numbers:
Head Office Fiddown – 051 644301
Waterford: 058 41366
Cahir Abbey Depot: 052 7442909
Rathdowney Oil: 0505 46777
Rosegreen/ Cashel: 062 33233
Cork City: 021 4833686
How secure will my payment be?
Payments made through our online ordering facility are processed and authorised using Realex Payments technology. This is a secure payment site and all details are protected using the latest technology including 3D security.
How long before my oil is delivered?
We can generally guarantee next day delivery but depending on the time of year and weather conditions delivery may take longer. However, if you require your delivery urgently please let us know when ordering delivery and we will endeavour to get it to you as soon as possible.
Will I be contacted prior to delivery?
If you wish to be contacted before delivery please insert a note in Special Requirements and our driver will contact you on
Will I have to be home to accept delivery?
It is not imperative that you are there once the driver is able to access your oil tank.
How will I know my oil has been delivered?
A copy invoice / delivery docket will be left
for you stating the number of liters delivered and the value of the delivery.
How much oil should I order?
Our minimum delivery is 300L.
What if I take less oil than I ordered?
Our drivers are trained to check your oil tank prior to delivery. This ensures that your tank is filled only to the capacity it will hold. If this is less than you have ordered, you will be refunded the difference. However, the unit price may vary if there is a substantial difference.
Do prices quoted include delivery
Prices quoted include delivery.
Prices quoted will always include VAT unless otherwise stated.